The plans, who bills you, how to cancel, what happens when a payment fails, and when you can get your money back.
| Plan | What you get |
|---|---|
| Free | One child, five chores, and the board game online — limited to 10 challenges. No time limit, no card required. |
| Paid — monthly | The full app, every child in your family, unlimited chores, unlimited challenges, and all the challenge tiers you choose to switch on. Renews every month. |
| Paid — annual | The same, billed once a year at a lower effective rate. Renews every year. |
Online board-game sessions are included in the free tier, capped at 10 challenges. A paid plan removes the cap. You do not need a paid plan to play with a board you have bought.
Prices are set for each country and are shown to you before you commit — in the App Store, in Google Play, or on the payment page if you subscribe through our website. You will always see the amount, the currency and the billing period before you are charged.
We do not list prices in this document on purpose. We publish in more than 170 countries, prices change, and a number printed here would eventually be wrong. The store always shows the current one.
Where the law requires tax to be included in a displayed price, the price you see includes it.
This is the part most people get caught by, so it is first among the practical clauses.
Whoever you bought the subscription from is who bills you, who can cancel it, and who can refund it.
| Bought through | Billed by | Cancel at | Refunds from |
|---|---|---|---|
| Apple App Store | Apple | Your Apple account settings | Apple — reportaproblem.apple.com |
| Google Play | Play Store → Subscriptions | ||
| Our website | Us | Your Family Xchange account area | Us — see clause 6 |
Deleting the app does not cancel a subscription. Neither does closing your Family Xchange account. A store subscription keeps billing until you cancel it in that store.
Paid plans renew automatically at the end of each billing period, at the price then shown in the store, until you cancel. This is how you keep access without interruption.
Cancel any time. Cancel before the current period ends and you are not billed again. You keep full access until the end of the period you have already paid for — cancelling does not cut you off mid-month.
Where the law requires advance notice of a renewal or a price change, you will get it.
We may offer a free trial on some plans, in some countries, from time to time. Where we do, the offer tells you how long it runs, what it includes, and what you will be charged when it ends.
A trial turns into a paid subscription unless you cancel before it ends. Cancel during the trial and you are not charged. One trial per family.
If you bought through Apple or Google, we cannot refund you — those stores take the payment and they decide refunds under their own policies. Apple handles requests at reportaproblem.apple.com; Google through the Play Store. We will help you make the request, but the decision is theirs.
If you bought directly from us, you can cancel for a full refund within 30 days of the payment, for any reason. Email hello@familyxchange.com. We refund to the same payment method within 10 business days.
Beyond 30 days we do not normally refund part of an unused period, but tell us what happened — if the service failed you, we will put it right.
None of this reduces your rights under the law. If you are in South Africa:
Our 30-day direct-purchase window is deliberately longer than the statutory seven days. Where a statutory right gives you more than this policy does, you get the statutory right.
If you are a consumer in South Africa on an annual plan, section 14 of the Consumer Protection Act lets you cancel at any time on 20 business days' notice, even though you committed to a year. We may charge a reasonable cancellation penalty, and we will tell you what it is before you confirm.
We do not lock any family into a twelve-month commitment they cannot leave.
A card expires, a bank declines, things happen. We do not cut you off the moment a payment fails.
On Google Play:
On the Apple App Store, Apple runs its own retry and billing-retry period and will contact you about it.
If you bought directly from us, we retry for seven days and email you, then pause access until payment succeeds.
Nothing in your family's data is deleted because of a failed payment.
The Play grace period was raised from 3 days to 7 on 5 November 2026, which is Google's own recommendation. If it is ever changed again, this clause must change with it.
You can move between monthly and annual, or between free and paid, at any time.
Where you are billed through a store, that store applies the change under its own rules. On Google Play our setting is charge immediately, so an upgrade takes effect at once and any remaining paid days are applied as Google calculates them.
We may change what a plan includes, or what it costs.
We will tell you before a change affects you — by email and in the app, at least 30 days ahead for a price increase or a reduction in what you get. You may cancel before the change takes effect, and where a store requires your positive agreement to a price rise, the subscription will not renew at the new price unless you give it.
A change to the price never applies to a period you have already paid for.
We may suspend or end a subscription if you break the Terms of Service, if we have to by law, or if we reasonably believe the account is being used to harm somebody. Unless the law stops us, we tell you why first and give you a chance to put it right.
If we end a subscription and you have not broken the terms, we refund the unused part of anything you paid us directly.
If we ever stop offering Family Xchange, we will give at least 60 days' notice, stop taking new payments, let your paid period run out or refund the unused part, and give you a way to download your family's information first.
hello@familyxchange.com, or +27 60 786 9759 — we answer within two business days.
The HOP Collective Inc., 318 Hollenbeck Place, Greenville, South Carolina 29607, United States.
In South Africa: Family Xchange (Pty) Ltd, registration number 2022/676747/07, 53 Kleine Parys Estate 2, Carolina Road, Paarl, 7646, South Africa Telephone: +27 60 786 9759