The agreement between your family and us — covering the app on iOS and Android, this website, the board games and the online game sessions.
Family Xchange is operated by The HOP Collective Inc., a company incorporated in the State of Delaware, United States, with its address at 318 Hollenbeck Place, Greenville, South Carolina 29607, United States.
In South Africa, Family Xchange (Pty) Ltd, registration number 2022/676747/07, of 53 Kleine Parys Estate 2, Carolina Road, Paarl, 7646, acts as our local representative under a services agreement, carries out marketing and commercial activities on our behalf, and is the address at which legal documents may be served on us in South Africa. Your contract is with The HOP Collective Inc.
In these terms, "we", "us" and "our" mean The HOP Collective Inc. "You" and "your" mean the person who accepts these terms and holds the account.
You can reach us at hello@familyxchange.com, or on +27 60 786 9759. We answer within two business days.
Delaware file number 4878646.
These terms apply to everything we offer under the Family Xchange name:
Some parts have their own additional terms, which form part of this agreement:
| Document | What it covers |
|---|---|
| Privacy Policy | What we do with personal information |
| Subscription Policy | Plans, billing, cancellation and refunds |
| Terms of Sale | Buying a board game or any other item from our shop. The shop is not open yet; these terms are published when it opens. |
| Cookie Policy | Cookies and similar technologies on the website |
| Appendix A | Extra terms that apply when you install from the Apple App Store |
| Appendix B | Extra terms that apply when you install from Google Play |
If an additional document conflicts with these terms, the additional document wins for the thing it covers.
You accept these terms by ticking the box when you create your account. We record that you accepted, when, and from which device.
You must be 18 or older to hold an account. The account holder is a parent, guardian or other responsible adult. Children take part through the account holder, never by opening their own account with us.
If you do not accept these terms, do not create an account. If you have already created one, close it under clause 13 and tell us.
This is the clause the whole product rests on, so please read it properly.
You add the children. You can add child members to your family and set what each of them can see and do. When you add a child, you confirm that:
What we hold about a child. First name, last name, age, their role in the family, and — only if you choose to enter it — a mobile number. We do not ask a child for an email address, a home address, a photograph or a payment method, and we do not ask them for anything beyond what the game needs.
You stay in control. You can see everything we hold about a child in your family, change it, or delete the child member, at any time, from the account area. Deleting a child member deletes their information under the Privacy Policy's retention rules.
We do not advertise to children and we do not sell, rent or trade any family's information. Ever.
We are not a substitute for supervision. Family Xchange is a tool that helps a family talk and share chores. It is not childcare, not education, not therapy, and not medical, psychological or financial advice.
Keep your login details to yourself. You are responsible for what happens under your account, unless someone gets in through our fault.
Tell us promptly at hello@familyxchange.com if you think someone else has your password or has used your account.
Give us information that is true, and keep it current. We may suspend an account that carries information we reasonably believe to be false.
The app lets a parent attach a value to a chore, in money or in stars, and lets a child set a savings goal and watch it fill up.
This is a record, and only a record.
The only money that reaches us is what you pay us for a subscription or for something you buy in our shop.
Activation. Each board game carries a unique serial. Entering it in your account unlocks that game's online sessions for your family. A serial can be registered to one family. Treat it like a key — we cannot tell who used a serial that you have passed on.
The challenges. During a session the game deals challenge cards: questions, tasks and short videos. Challenges are grouped into tiers by age band and by subject.
Tier 3 — Big Conversations — is yours to switch on. Tier 3 covers subjects that families handle differently: bodies and consent, mental health, death, belief and religion, money, marriage and divorce, alcohol, smoking and drugs. The cards are written to invite a family's own answer and never to assert one. There are no wrong answers in Tier 3; a child "wins" by taking part.
Tier 3 is not restricted by age — it is restricted by you. We do not decide when a family is ready for these subjects. The account holder switches Tier 3 on, at their own discretion, and can switch it off again at any time. That is deliberate: when a family has these conversations is a parent's decision, not ours.
We add and change challenges. The deck grows and individual cards are rewritten, re-recorded or withdrawn. A particular card is not a permanent part of what you bought.
The board itself is yours. Buying a board game buys the physical game. Online sessions are a service we provide alongside it, under these terms, for as long as we offer the service.
Plans, billing, trials, cancellation and refunds are set out in the Subscription Policy, which forms part of these terms.
In short: there is a free tier, and there are paid plans billed monthly or annually. Where you bought the subscription determines who bills you and who can refund you — the Apple App Store, Google Play, or us directly.
We do not publish prices in this document. Prices are set for each country and are shown in the store or on the page where you subscribe, in your own currency, before you commit.
Everything in Family Xchange — the software, the board designs, the artwork, the characters, the challenge text and the videos — belongs to us or to the people who licensed it to us, and is protected by copyright, trade mark and other rights.
We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the app on devices you control, and to use the website and game sessions, for your own family's personal, non-commercial use, for as long as these terms are in force. That licence covers every platform we publish on, including iOS and Android — it is not limited to one device type.
You may not copy, modify, translate, reverse engineer, decompile, disassemble, or make derivative works from any part of Family Xchange; strip out any copyright or trade mark notice; sell, sublicense, rent or distribute it; or use it to build a competing product.
Jungle Beat. The younger-age parts of the app and the Jungle Beat 2 board game use the Jungle Beat characters and world under licence from their owner. Those rights are not ours to pass on, and nothing here gives you any right to them.
What you create. Chore names, family notes and anything else you type stay yours. You give us only the permission we need to store it, show it to your family, and run the service.
Do not use Family Xchange to break the law; to bully, threaten, abuse or demean anybody, inside your family or outside it; to post anything obscene or illegal; to get at an account that is not yours; to probe, scrape, overload or interfere with our systems; or to pretend to be somebody else.
Family Xchange asks families to talk about real things. Use it in good faith.
We work to keep the service running and the content sound, but we do not promise that it will be uninterrupted, error-free, or available in every country, and we may change, suspend or withdraw any part of it.
Except where the law says otherwise, the service is provided as is, and we give no warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
This does not take away your statutory rights. See clause 15.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else a law does not allow us to limit.
Subject to that, and to clause 15:
We are not liable for anything that happens between the members of your family, including an unpaid reward or a disagreement that starts with a challenge card.
You may close your account at any time, from the account area or by emailing us. Closing your account does not by itself cancel a subscription bought through a store — see the Subscription Policy.
We may suspend or close an account if you break these terms, if we must do so by law, or if we reasonably believe the account is being used to harm somebody. Unless the law stops us or it would defeat the purpose, we will tell you why and give you a chance to put it right first.
Afterwards. We delete or de-identify your family's personal information under the Privacy Policy's retention rules. You can ask for a copy of your information before you close the account, and we will give it to you.
If we close your account and you have not broken these terms, we refund the unused part of anything you paid us directly.
We may change these terms when the product changes or the law does.
For a significant change — one that reduces your rights, raises what you pay, or widens what we do with personal information — we will tell you at least 30 days before it takes effect, by email and in the app, and you may close your account before it starts.
For anything else we will post the updated terms with a new date at the top. Every version carries its effective date, and we keep the previous versions available.
These terms are governed by the law of the State of Delaware, United States, and the courts of Delaware have jurisdiction.
This does not reduce the rights you have where you live. If you are a consumer in South Africa, you keep every right the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 and the Protection of Personal Information Act 4 of 2013 give you, you may bring a claim in a South African court, and nothing in these terms is to be read as waiving any of it. Where one of those laws conflicts with a clause above, that law wins.
The HOP Collective Inc. 318 Hollenbeck Place, Greenville, South Carolina 29607, United States hello@familyxchange.com
In South Africa, and for service of legal documents: Family Xchange (Pty) Ltd, registration number 2022/676747/07, 53 Kleine Parys Estate 2, Carolina Road, Paarl, 7646, South Africa Telephone: +27 60 786 9759
These terms apply on top of everything above when you get the app from Apple.
These terms apply on top of everything above when you get the app from Google Play.